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Open communication refers to organisational efforts to share all types of information throughout the organisation,across functional and hierarchical boundaries simultaneously.

A) True
B) False

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Informal communication channels exist within the formally authorised channels and adhere to the organisation's hierarchy of authority.

A) True
B) False

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When verbal and non-verbal messages are contradictory,the receiver usually will give more weight to behavioural actions than to verbal messages.

A) True
B) False

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Identify the four individual level barriers to communication and the ways to overcome them.

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The four individual level barriers are: ...

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When a group of workers have routine tasks to perform,a __________ communication structure allows more time for the task to be completed.


A) linear
B) centralised
C) decentralised
D) gossip
E) team

F) B) and C)
G) All of the above

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A communication structure in which team members communicate freely with each other and arrive at decisions together is called:


A) a decentralised network
B) management by wandering around
C) horizontal communication
D) downward communication
E) a centralised network.

F) A) and B)
G) None of the above

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____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behaviour.

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Non-verbal communication has the greatest impact when using which of the following communications channels?


A) Video conference
B) Telephone
C) Formal letter
D) Face-to-face communication
E) Newspaper article

F) A) and E)
G) B) and D)

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The communication of problems and expectations,suggestions for improvement,performance reports,and grievances and disputes are all examples of downward communications.

A) True
B) False

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A group of Internet-based applications that would allow the creation and exchange of user generated content is known as:


A) social media
B) Facebooking
C) social networking
D) the grapevine
E) None of these choices.

F) All of the above
G) B) and C)

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Non-verbal communication includes facial expression,voice pitch,body language and semantics.

A) True
B) False

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In addition to conveying information,communication can be used by a manager to both _____________ and to ____________ others in the workplace.

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Communication channels that exist outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority are referred to as a(n) :


A) MBWA system
B) open communication
C) personal communication channel
D) personal network
E) grapevine.

F) A) and B)
G) A) and C)

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Downward communication is usually used to communicate information about all of the following,except:


A) procedures
B) indoctrination
C) performance feedback
D) suggestions for improvement
E) implementation of goals.

F) None of the above
G) A) and E)

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To ____________________ a message is to select the symbols used to compose a message.

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Which of these is a disadvantage of low channel richness?


A) No record
B) Spontaneous
C) Slow feedback
D) Two-way
E) Premeditated

F) A) and E)
G) A) and C)

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List the five barriers to organisational communication.

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1.Status and power differences...

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Describe the concept of channel richness,specify the richest channel and explain why it is so rich.

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Channel richness is the amount of inform...

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__________________ (two words)means sharing all types of information throughout the company,across functional and hierarchical levels.

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Non-verbal communication includes when a person raises their voice during a conversation.

A) True
B) False

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