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Exam 17: Communication in Organisations

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Question 41

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Open communication refers to organisational efforts to share all types of information throughout the organisation,across functional and hierarchical boundaries simultaneously.

A) True
B) False

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verified

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Question 42

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Informal communication channels exist within the formally authorised channels and adhere to the organisation's hierarchy of authority.

A) True
B) False

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Question 43

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When verbal and non-verbal messages are contradictory,the receiver usually will give more weight to behavioural actions than to verbal messages.

Identify the four individual level barriers to communication and the ways to overcome them.

When a group of workers have routine tasks to perform,a __________ communication structure allows more time for the task to be completed.

A communication structure in which team members communicate freely with each other and arrive at decisions together is called:

____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behaviour.

Non-verbal communication has the greatest impact when using which of the following communications channels?

The communication of problems and expectations,suggestions for improvement,performance reports,and grievances and disputes are all examples of downward communications.

A group of Internet-based applications that would allow the creation and exchange of user generated content is known as:

Non-verbal communication includes facial expression,voice pitch,body language and semantics.

In addition to conveying information,communication can be used by a manager to both _____________ and to ____________ others in the workplace.

Communication channels that exist outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority are referred to as a(n) :

Downward communication is usually used to communicate information about all of the following,except:

To ____________________ a message is to select the symbols used to compose a message.

Which of these is a disadvantage of low channel richness?

List the five barriers to organisational communication.

Describe the concept of channel richness,specify the richest channel and explain why it is so rich.

__________________ (two words)means sharing all types of information throughout the company,across functional and hierarchical levels.

Non-verbal communication includes when a person raises their voice during a conversation.