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Exam 17: Communication in Organisations

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Question 21

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Types of information generally communicated upwards include performance reports,suggestions for improvement and performance feedback.

A) True
B) False

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verified

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Question 22

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___________________ (two words)refers to the messages and information sent from top management to employees in a downwards direction.

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Downward c...

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Question 23

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The skill of asking questions is important for effective management as it builds trust and critical thinking ability within the organisation.

In order to build an effective personal communication network,it is advised that you:

Multiple channels involve the use of a variety of communication methods,both formal and informal,and then informing involving employees and others in the organisation's activities.

Communication channels that exist outside the formally authorised channels of an organisation and do not adhere to the organisation's hierarchy of authority are known as personal communication channels.

Communication networks must always have one specified individual to help coordinate the numerous network messages efficiently and effectively.

__________________ (two words)is useful because it builds trust and openness between managers and employees,builds critical thinking skills,and gives people a chance to make a difference in their organisation.

Which of these is an advantage of high channel richness?

Communication is defined by the text as the process by which information is:

The _____________ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organisation.

A poor listener is one that judges the content of the message and skips over delivery errors.

__________ and __________ are potential sources for communication errors,because knowledge,attitudes and background act as filters.

When Australian business The Finishing Touch installed an electronic mail system,what element of the communication process changed?

The company grapevine refers to any informal,person-to-person communication network that exists within an organisation.

Dialogue across boundaries and hierarchical levels about the organisation's vision,critical strategic themes and the values that help achieve important goals is known as a(n): ____________________( two words).

A(n)________________ (two words)is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Which of the following is/are part of keys to effective listening?

List the five types of upward communication.

List the characteristics of a poor listener.